Frequently Asked Questions

Artificial turf offers numerous advantages, making it a compelling alternative to real grass. It is eco-friendly, eliminating the need for mowing, watering, or fertilising, which saves both time and resources. Moreover, it is child and pet-friendly, providing a safe and clean play surface. Artificial turf also maintains its aesthetic appeal year-round and proves cost-effective in the long run due to reduced maintenance expenses.

Yes, we offer installation services for artificial turf. Our installation team comprises experienced professionals with a deep understanding of artificial turf installation. We take pride in ensuring that your artificial turf is installed seamlessly and to the highest standards. Whether it is for your residential lawn, a commercial space, or a sports facility, our skilled installers will handle the entire process efficiently. We prioritise precision and attention to detail to guarantee that your artificial turf not only looks fantastic but also performs exceptionally well. With our installation services, you can transform your space into a lush, hassle-free, and beautiful environment.

We provide all types of installations, from small back gardens to large sporting grounds and everything in between. We also provide commercial installations and sports courts. We offer a diverse range of installation services to cater to various needs. Our expertise spans from small interior applications to vast outdoor areas. Whether you require artificial turf for your backyard, a commercial space, or even sports facilities, we have got you covered. Our highly skilled team is well-equipped to handle installations of all sizes and complexities. Whether it is a residential transformation or a large-scale project, we ensure that your artificial turf is expertly installed, delivering both aesthetic appeal and top-notch performance. Our goal is to provide you with the perfect turf solution, tailored to your specific requirements and space.

Unfortunately, no. This is because the roots and weeds in natural grass could cause damage to the artificial turf backing. Also, the artificial turf won’t drain if it’s installed over natural grass. Proper drainage is essential for artificial turf, and installing it over natural grass can hinder this drainage, leading to water pooling. To ensure the longevity and performance of your artificial turf, it's best to remove the existing natural grass, prepare a suitable base, and then install the artificial turf for a flawless and durable result.

Yes! For your peace of mind all our artificial turf is guaranteed for 15 years! This is the longest guarantee currently available in Australia. We stand behind the quality of our artificial turf, and all our products come with a guarantee for your peace of mind. Our guarantee typically covers a period of 15 years, which is one of the longest guarantees available in the industry. This assurance reflects our confidence in the durability and performance of our artificial turf. We prioritise customer satisfaction and are committed to providing you with a product that not only looks great but also lasts for many years to come. In the rare event of any issues, our dedicated team is here to assist you every step of the way.

Yes, absolutely. Our installers are experienced in these types of installations. We consider all options when we are providing our expertise knowledge to each project. If this is the desired outcome, we will do our absolute best to bring your vision to life. We take pride in our expertise and adaptability to cater to your unique project requirements. Whether you want to transform a hilly backyard or create a picturesque landscape on a slope, we are here to bring your vision to life. Rest assured, our artificial grass is designed to perform seamlessly on slopes, ensuring both beauty and functionality. Your artificial turf will stay in place and provide you with a stunning, low-maintenance landscape solution.

No, not at all. All our artificial turf is completely UV protected and fade resistant, therefore you can enjoy with confidence during those hot summer months. We ensure that all our artificial turf products are equipped with UV protection and are fade-resistant. This means you can enjoy the lush green appearance of your turf all year round, even during the scorching summer months. Our commitment to quality and durability ensures that your artificial turf maintains its vibrant colour and aesthetic appeal for many years to come. You can have confidence that your investment in artificial turf will continue to enhance the beauty of your landscape without worrying about fading or colour deterioration.

Yes. All of our grass is both child and pet friendly, and is designed to be stain resistant. Water can be used to quickly flush away and remove any deposits. Talk to one of our professionals about our pet spec grass and premium pet infill from smellBgone.

Yes, however once shaded or watered it quickly loses its heat. Just like natural grass, artificial grass can benefit from a light sprinkling of water from a garden hose. This helps to cool down the surface and prevents it from becoming heating up. Artificial turf doesn't retain heat to the same extent as hard surfaces like concrete or asphalt. The heat absorption varies depending on factors like the type of infill used and the local climate. To mitigate any potential discomfort, you can simply shade the turf or lightly water it to cool down the surface. Overall, while artificial turf can get warm, it's not excessively hot, making it a comfortable and safe option for outdoor spaces during hot weather, especially when compared to traditional hard surfaces.

No, not at all! All of our products are designed to look as realistic as possible, and will maintain their appearance for many years to come. We take great pride in offering products that mimic the appearance and texture of natural grass. Our advanced manufacturing techniques and high-quality materials ensure that your artificial turf will blend seamlessly into your outdoor environment. Whether it's a small backyard or a sprawling sports field, our turf is engineered to provide a lush, natural look that is virtually indistinguishable from real grass. You can enjoy the beauty of a green lawn year-round without worrying about it looking fake or unnatural. Our goal is to provide you with the most lifelike artificial turf available.

Yes, but it requires much less maintenance than a regular lawn.

To keep your artificial turf looking its best, you should:

1. Remove Debris: Regularly remove leaves and debris using a leaf blower or a gentle rake.
2. Weed Control: Apply weed control measures as needed to prevent any unwanted growth.
3. Brushing: Occasional brushing with a stiff broom helps keep the turf's blades upright and even.
4. Cleaning: If you have pets, you may need to rinse and clean the area occasionally.

Overall, the maintenance is minimal compared to mowing, watering, and fertilising natural grass, and your artificial turf will maintain its lush appearance with these simple steps.

Rain actually provides natural cleaning for your artificial turf. The rain will drain quickly through the inbuilt holes in the turf. The rainwater naturally drains through the specially designed drainage system built into the artificial turf. This ensures that your lawn does not become waterlogged, preventing muddy patches or puddles. In fact, rainwater can help clean and refresh your artificial grass, keeping it looking vibrant and lush. However, for areas with prolonged rain or heavy use, it's advisable to occasionally top up the infill material, such as sand, to maintain optimal performance. Overall, rain is beneficial for artificial grass, as it helps maintain its natural appearance and durability.

With proper care and maintenance, your new artificial should last for 15 years, and if it does not, we will be with you every step of the way. It's essential to follow basic maintenance steps like removing debris, occasional brushing, and addressing weed control. Additionally, periodic top-ups of infill materials may be necessary over the years to ensure optimal performance. Rest assured that we stand by our products, and if you encounter any issues, we're here to assist you every step of the way to ensure your satisfaction.

No, there's no need to vacuum your synthetic grass. One of the great advantages of artificial turf is its low maintenance requirements. To keep your synthetic grass looking its best, you can simply use a leaf blower or a stiff brush to remove leaves, debris, or any loose materials that may accumulate on the surface. This occasional brushing or blowing can help maintain the turf's appearance and ensure it stays clean and tidy. Synthetic grass is designed to be hassle-free, so you can enjoy a lush, green lawn without the need for vacuuming or extensive maintenance.